Contact
Have a question about a toy, a gift or an order? We would love to help. Get in touch using any of the options below and someone from our team will reply personally.
Ways to get in touch
- Email: support@yerilo.com
- Support Phone Number: +1 (347) 651-0409
- Company Phone Number: +1 (201) 361-5604
Email is the quickest way to reach us for anything about an existing order, because it gives us a written record to work from.
When we are available
Customer service hours: Monday to Sunday, 8:00 AM to 4:00 PM MT.
Average response time: within 12 hours.
If you call while we are closed, please send us an email instead and we will pick it up as soon as we are back.
Help us help you faster
When your message is about an order, please add your order number and the email address you used at checkout. If a toy arrived damaged, faulty or not as ordered, let us know within 48 hours of delivery and include a few photos so we can sort it out quickly.
Planning a return? Please email us first. We will send you the instructions and the return address, so do not post anything back before we have approved it. Our Refund Policy sets out every step.
Company Information
Company Name: Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street
Valley, AL 36854
United States
Email: support@yerilo.com
Support Phone Number: +1 (347) 651-0409
Company Phone Number: +1 (201) 361-5604