Before You Dispute

Spotted a charge on your statement that you cannot place? If you, a partner or a relative bought something from Yerilo, the payment shows on your card or bank statement as Yerilo.com.

Gifts are often bought by one person and opened by another, so a charge like this can easily come as a surprise. Before you open a dispute or a chargeback with your bank, please contact us. We can usually sort things out much faster ourselves, whether you need a refund, want to cancel an order, received the wrong or a damaged item, or simply do not recognize the payment.

What to include in your message

Your order number, which you will find in your order confirmation email.
The name and email address used when the order was placed.
The amount of the charge and the date it appeared on your statement.
What you would like us to do about it.

If you do not have an order number, send us the amount and date of the charge and we will look it up for you.

Your right to go to your bank

You are always free to raise a dispute with your bank, and contacting us first does not take that right away. A dispute can take weeks to settle, and it can freeze the order while it runs, which may hold up a refund we would otherwise send straight away. Write to us first and we will do our best to put things right. Our Refund Policy and Shipping Policy are there if you want to check the rules first.

Before You Dispute

What to include in your message

Company Information

Your right to go to your bank