Shipping Policy
This page covers everything about getting your Yerilo order to your door: where we deliver, how long it takes, how tracking works and what happens if a parcel runs into trouble. These rules cover all orders from yerilo.com.
Free shipping on every order
Shipping is free on every order, with no minimum spend. The total you see at checkout is what you pay, with no delivery fees added later.
Our shipping method
All orders go out with one method: Standard (6 to 11 business days). That time is made up of two parts:
- Processing: 1 to 3 business days, while we check, pack and hand your order to the carrier.
- Transit: 5 to 8 business days, while the carrier brings it to you.
- Total: 6 to 11 business days from the day you order.
Business days are Monday to Friday. Orders placed on a weekend or a public holiday start processing on the next business day. If you are buying a birthday or holiday gift, we suggest ordering early so it arrives in good time.
Where we deliver
Our parcels go to addresses within the United States and the United Kingdom. We are not able to deliver to addresses in other countries at this time.
Tracking your parcel
As soon as your order leaves us, we email you a tracking number. It can take a day or two for the first scan to appear while the carrier logs the parcel into its system. You can find more help on our Track Your Order page.
Please check your address
Take a moment to check your delivery address before you place your order, including the apartment or unit number and the ZIP code or postcode. If you notice a mistake, email us right away. We can update the address as long as the order has not shipped yet. Once a parcel is with the carrier we can no longer change where it goes, and a parcel sent to an incorrect address may be returned or lost.
Delays
The delivery times above are our best estimate and cannot be promised to the day. Now and then a parcel takes longer because of things outside our control, such as bad weather, carrier delays, high parcel volumes or public holidays, especially in the weeks before the winter holidays. If your order is held up, we will help you follow it up with the carrier.
Customs for UK orders
Orders to the United Kingdom cross a border, so import duties or taxes may apply. Any such charges set by the destination country are the responsibility of the customer.
Missed deliveries
If the carrier cannot deliver your parcel, it will usually leave a note or send a message explaining how to rearrange delivery or collect the parcel. Act on that note before the carrier's deadline runs out. If the parcel comes back to us, contact us and we will talk through your options.
Lost or damaged in transit
If your parcel does not arrive, or tracking says it was delivered but you cannot find it, please contact us. We will open an investigation with the carrier and, if the parcel cannot be found, send a replacement or give you a full refund.
If your order arrives damaged, faulty or with the wrong item inside, please email us within 48 hours of delivery with photos of the item and the packaging. We will send a free replacement or refund you, and we cover any return shipping. If something is missing from your parcel, let us know as soon as you notice.
Returns
You can return items within 30 days of delivery, as long as they are unused and in their original condition and packaging. Email us first and wait for our go-ahead before you post anything. All the details are in our Refund Policy.
Contact us
Questions about a delivery? Our team works Monday to Sunday, 8:00 AM to 4:00 PM MT, with an average response time within 12 hours.
Company Name: Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street, Valley, AL 36854, United States
Email: support@yerilo.com
Support Phone Number: +1 (347) 651-0409
Company Phone Number: +1 (201) 361-5604
See also our Refund Policy, Terms of Service and Privacy Policy.