Track Your Order

Every Yerilo order comes with tracking. When your parcel is handed to the carrier, we send you an email with your tracking number and the name of the carrier. Use that number on the carrier's tracking page to follow your parcel all the way to your door.

When the tracking email arrives

We process orders within 1 to 3 business days, so the tracking email usually reaches you within that time. It comes from support@yerilo.com and is sent to the email address you used at checkout.

Can't find the email?

Have a look in your spam, junk or promotions folder, as order emails sometimes end up there. Searching your inbox for "Yerilo" often finds it quickly. If it is still missing, email us with your order number, or the name and address on the order, and we will send the tracking details again.

If tracking has not moved

It is normal for tracking to stay quiet for a day or two, since some carriers only scan a parcel at certain depots. If you see no movement for 5 business days, please contact us and we will follow it up with the carrier for you.

Need a hand?

Email support@yerilo.com or call our Support Phone Number, +1 (347) 651-0409. Our team is on hand Monday to Sunday, 8:00 AM to 4:00 PM MT, with an average response time within 12 hours. You can read more about delivery times in our Shipping Policy.