Faq

Frequently Asked Questions

1. Is shipping really free?
   Yes. Every order ships free, whatever its size, and there is no minimum spend.
2. When can I expect my parcel?
   We prepare your order within 1 to 3 business days, then the carrier takes 5 to 8 business days. In total, expect your parcel within 6 to 11 business days.
3. Which countries do you deliver to?
   We deliver to addresses in the United States and the United Kingdom.
4. Which payment methods can I use?
   You can pay with a major credit or debit card, including Visa, Mastercard and Maestro, through our secure checkout. All prices are in USD.
5. How can I follow my parcel?
   A tracking number lands in your inbox on the day your order ships. You can also check its progress on our Track Your Order page.
6. Is it possible to cancel or change my order?
   Email us within 1 hour of ordering and we will make the change or cancel it for you. If the parcel has already shipped, you can send it back through our return process once it arrives.
7. What if I want to return something?
   You have 30 days from delivery to return an item that is unused and in its original condition and packaging. Email support@yerilo.com with your order number first and we will send you the instructions. Items that go in the mouth or are worn against the skin, such as kids' water bottles, cups, headphones, slippers and bath robes, can only come back unopened and unused unless they are faulty. Every rule is listed in our refund policy.
8. How long does a refund take?
   Once we approve your return, the money goes back to your original payment method, normally within 10 business days. If you still cannot see it after 15 business days, please get in touch.
9. How do I know if a toy suits my child's age?
   Each product page shows an age guidance. Toys with small parts carry this warning: WARNING: CHOKING HAZARD. Small parts. Not for children under 3 years. We recommend adult supervision during play and keeping batteries away from young children.
10. Can I send an order as a gift?
    Of course. Simply enter the recipient's name and address as the delivery details at checkout. If you have a question about a gift order, email us with your order number.
11. What name will I see on my card statement?
    Your card statement will show the charge as Yerilo.com. If you do not recognize a charge, please see our Before You Dispute page or write to us.
12. How do I contact you?
    Email support@yerilo.com or call +1 (347) 651-0409. Our team works Monday to Sunday, 8:00 AM to 4:00 PM MT, with an average response time within 12 hours.